Booking & Information for Patients

Clinic Details

 ++ Coronavirus (Covid-19) Update: During the pandemic, no face-to-face consultations are taking place at the clinic. This is to minimise risk to public health. Both new and existing patients can book an online consultation either directly via this website or by calling the clinic (see below). Please note this situation may change at any time and appointments may be subject to cancellation at short notice. Thank you for your understanding at this difficult time++

Hannah runs a private Menopause & Premenstrual Disorders Clinic in Ely, Cambridgeshire.

She provides a comprehensive service covering all aspects of female hormonal health and hormone replacement therapy (HRT), including assessment of cardiovascular and osteoporosis risk factors. She has a holistic approach to hormonal health, encompassing lifestyle measures (exercise, sleep hygiene, stress reduction) and nutritional guidance alongside evidence-based medical therapies. Treatments will be individualised and tailored to your unique needs.

Clinic days:
Tuesdays and Wednesdays

Initial Assessment (60 minutes) £250
Follow-up Appointment (25 minutes) £165
The consultation fee is inclusive of a private prescription and letter

Telephone Consultation (15 minutes) £75 – for existing patients only; please email to arrange.

Repeat prescription £30
Additional work (e.g. letters and emails, beyond quick queries for clarification, will be charged pro-rata on a time taken basis) £120/hour

For patients who wish to use The Independent Pharmacy for their prescriptions, please see here


How do I book a consultation?

The easiest way to book a consultation is to do so online. Please see the booking form towards the bottom of this page. 

If you have any questions before booking, or would prefer to book over the ‘phone, please contact the clinic on 01353 469 008. 

Do I need a referral from my GP?

No, patients can self-refer directly. However, it can be helpful to bring along results of any recent blood tests and/or relevant medical letters to your appointment.

Do you offer online consultations?

All initial consultations are face to face. Online consultations are available for follow-up appointments.

Is the clinic wheelchair accessible?

Unfortunately, the clinic is not wheelchair accessible due to the fact it is located within a period property. If you have concerns re accessibility please contact the clinic on 01353 469 008 to discuss possible options. 

What do I need to bring to my first consultation?

Please bring a list of any medication you are on, including any herbal remedies or tablets (e.g. supplements) you may have bought yourself. It is also useful to bring along any relevant blood tests or medical notes you have.

Will medical insurance cover the cost of my consultation?

The majority of insurance providers do not cover the costs of menopause care or treatment for premenstrual disorders. However, there are exceptions to this and so it is worth checking with your insurance company.

Do you offer a chaperone service?

All patients are entitled to have a chaperone present during their consultation. If you would like a chaperone for your appointment please contact the clinic on 01353 469 008 at the time of booking.

Will I need blood tests?

Blood tests aren’t usually required at your initial appointment, but it will depend on your particular situation and medical history. You will have the chance to discuss this fully. Should you require blood tests, or any other investigation, these can be organised via onward private referral.

Do you offer insertion of the Mirena IUS and/or hormone implants?

Unfortunately, Hannah is currently unable to offer insertion of the Mirena IUS (coil) or hormone implants at the Ely clinic. Onward referral for these can be made if necessary.

Why is payment required in advance?

Payment is taken at the time of booking to confirm your consultation and to reduce the risk of “no-shows”. Unfortunately, whilst the vast majority of patients have every intention of attending the appointment they have booked, “no-shows” do occur from time to time leading to wasted clinical time. This also has a knock-on effect on other patients who could have been seen sooner with prior notice.

If you would prefer to make payment over the phone or via BACS transfer, rather than credit card, please contact the clinic on 01353 469 008 to arrange prior to booking.

I need to cancel/rearrange a consultation. How can I do this?

If you need to cancel or rearrange your consultation within 48 hours of the appointment time please call the clinic directly on 01353 469 008. Consultations cancelled between 24 and 48 hours in advance will be charged 50% of the consultation fee. If an appointment is cancelled within 24 hours of the start time the full fee is payable.

What correspondence can I expect to receive after my consultation? 

In the week following your consultation you will receive a letter, sent via a secure email link, summarising your appointment details and treatment plan. NB: Please check your spam/junk folders if you have not received your letter within a week. You are encouraged to provide your GP with a copy of this letter for their records. If a referral letter has been sent prior to your consultation Hannah will also write directly to your referring doctor.

How often will I need to be seen in clinic?

The majority of patients will require a follow-up in clinic three months after the initial consultation. With any subsequent change in treatment plan another three-month follow-up is usually recommended. In some cases this can be carried out by your GP and so will not always necessitate return to clinic. All patients on hormone therapy require at least annual medical review (this can be with your GP if there are no significant concerns).

Can I request repeat prescriptions from you? 

Yes. Please contact the clinic on 01353 469 008 to arrange this. Please note repeat prescriptions are subject to a £30 administration fee.

How is my data stored?

All personal and medical information is encrypted and stored remotely in the cloud by a specialised patient management system (heydoc).









“Very knowledgeable and professional”
            October 2018

“Dr Hannah Short is very gentle and sympathetic, listens to everything you have to say and has different suggestions for ways to help, whether it’s diet, supplements and/or medicines”
            December 2018

“Thanks again so much for your advice Hannah, I finally feel I am back to me again”
            April 2019

“Thank you so much for making my life enjoyable again”
            May 2019

“I recently visited Dr Hannah Short for surgical menopause reasons. She was very caring and understanding and I felt I was in good hands. As well as a new prescription for different medication, I also came away with some great nutrition/lifestyle advice. The consultation was really thorough and I would highly recommend her. Will be returning for a follow up in due course!”
            August 2019


All feedback is welcome, and gratefully received. If you wish to leave a review please see here. You can also leave a review directly on Google here.

Please book an appointment below: