Booking & Information for Patients

Clinic Details

Update: 6th June 2022: Hannah’s list is now closed to new patients and there are no initial consultations available at this time.

Hannah runs a private specialist Menopause & Premenstrual Disorders Clinic in Norwich, Norfolk.  

Hannah is now able to offer face-to-face consultations again, in addition to video and telephone consultations (virtual consultations for pre-existing patients only).

She provides a comprehensive service covering all aspects of female hormonal health and hormone replacement therapy (HRT), including assessment of cardiovascular and osteoporosis risk factors. She has a holistic approach to hormonal health, encompassing lifestyle measures (exercise, sleep hygiene, stress reduction) and nutritional guidance alongside evidence-based medical therapies. Treatments will be individualised and tailored to your unique needs.

Initial Assessment (up to 60 minutes) £275 
Follow-up Appointment (up to 30 minutes) £185
The consultation fee is inclusive of a private prescription and letter

Telephone discussion for brief clinical queries in between appointments (up to15 minutes) £100 – existing patients only; please email or call the office on 01603 273900 to arrange.

Prescription fee (when issued outside of consultations) £30 – existing patients only
Letter fee (outside of consultations) £35 – existing patients only
Email queries (beyond quick queries for clarification) £35 – existing patients only


How do I book a consultation?

For existing patients, the easiest way to book a consultation is to do so online. Please see the booking form towards the bottom of this page. 

If you have any questions before booking, or would prefer to book over the ‘phone, please contact the clinic on 01603 273900.

Do I need a referral from my GP?

No, patients can self-refer directly. However, it can be helpful to bring along results of any recent blood tests and/or relevant medical letters to your appointment.

Do you offer online consultations?

Although online consultations have been offered during much of the pandemic, from autumn 2021 all initial consultations will, once again, be face to face. This is important in order to carry out a physical examination, should this be deemed clinically necessary. Online, and telephone, consultations are available for follow-up appointments.

Is the clinic wheelchair accessible?


What do I need to bring to my first consultation?

Please bring a list of any medication you are on, including any herbal remedies or tablets (e.g. supplements) you may have bought yourself. It is also useful to bring along any relevant blood tests or medical notes you have. Please note, you will be sent a pre-consultation questionnaire with your booking confirmation email and you can also upload/enter this information here.

Will medical insurance cover the cost of my consultation?

The majority of insurance providers do not cover the costs of menopause care or treatment for premenstrual disorders. However, there are exceptions to this and so it is worth checking with your insurance company – for example, many insurance companies will cover a “Private GP consultation” but may not cover a “menopause consultation” per se.

Do you offer a chaperone service?

All patients are entitled to have a chaperone present during their consultation. If you would like a chaperone for your appointment please contact the clinic on 01603 273900 at the time of booking.

Will I need blood tests?

Blood tests aren’t usually required at your initial appointment, but it will depend on your particular situation and medical history. You will have the chance to discuss this fully. Should you require blood tests, or any other investigation, these can be organised at the clinic or via onward private referral.

Do you offer insertion of the Mirena IUS and/or hormone implants?

Unfortunately, Hannah is currently unable to offer insertion of the Mirena IUS (coil) or hormone implants. Onward local referral for these can be made if necessary. 

Why is payment required in advance?

Payment is taken at the time of booking to secure your consultation and to reduce the risk of “no-shows”. Unfortunately, whilst the vast majority of patients have every intention of attending the appointment they have booked, “no-shows” do occur from time to time leading to wasted clinical time. This also has a knock-on effect on other patients who could have been seen sooner with prior notice.

If you would prefer to make payment over the phone or via BACS transfer, rather than online via credit card, please contact the clinic on 01603 273900 to arrange prior to booking.

I need to cancel/rearrange a consultation. How can I do this?

Cancellations more than 48 hours ahead of your booked appointment can be cancelled directly by clicking the link sent out with your confirmation email. If you need to rearrange, rather than cancel, please email the clinic (see contact page or reply to your booking confirmation directly).

If you need to cancel or rearrange your consultation within 48 hours of the appointment time please call the clinic directly on 01603 273900. Consultations cancelled between 24 and 48 hours in advance will be charged 50% of the consultation fee. If an appointment is cancelled within 24 hours of the start time the full fee is payable.

What correspondence can I expect to receive after my consultation?

Hannah will write a letter to your GP and/or referring doctor (if relevant) following your consultation and this will be sent directly to them via secure email. You will receive a copy of this letter, sent via a secure email link, summarising your appointment details and treatment plan. NB: Please check your spam/junk folders if you have not received your letter within a week and let us know if you cannot locate it.

How often will I need to be seen in clinic?

The majority of patients will require a follow-up in clinic three months after the initial consultation. With any subsequent change in treatment plan another three-month follow-up is usually recommended. In some cases this can be carried out by your GP and so will not always necessitate return to clinic. All patients on hormone therapy require at least annual medical review (this can be with your GP if there are no significant concerns).

Can I request repeat prescriptions from you?

All patients will require a review appointment, following their initial consultation, in order for repeat prescriptions to be set up. No further prescriptions can be offered without formal review.

However, following review, and where relevant, repeat prescriptions can be issued as necessary following discussion. Please contact the clinic via email or on 01603 273900 to arrange this.

Please note repeat prescriptions are subject to a £30 administration fee.

How is my data stored?

All personal and medical information is encrypted and stored remotely in the cloud by a specialised patient management system (HeyDoc).


“Very knowledgeable and professional”
            October 2018

“Dr Hannah Short is very gentle and sympathetic, listens to everything you have to say and has different suggestions for ways to help, whether it’s diet, supplements and/or medicines”
            December 2018

“Thanks again so much for your advice Hannah, I finally feel I am back to me again”
            April 2019

“Thank you so much for making my life enjoyable again”
            May 2019

“I recently visited Dr Hannah Short for surgical menopause reasons. She was very caring and understanding and I felt I was in good hands. As well as a new prescription for different medication, I also came away with some great nutrition/lifestyle advice. The consultation was really thorough and I would highly recommend her. Will be returning for a follow up in due course!”
            August 2019


All feedback is welcome, and gratefully received. If you wish to leave a review please see here. You can also leave a review directly on Google here.

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